The study, presented at a recent meeting of the Radiological Society of North America, randomly selected 300 radiologists from the Society of International Radiology’s website. Researchers then analyzed 1,964 five-star online reviews and 139 less than five-star reviews for those physicians. Variables included rating, wait time, insurance accepted, patient satisfaction, cultural competency, procedural outcomes, bedside manner and patient education.
Here are three findings:
1. Patients who underwent procedures accounted for 52% of five-star reviews, but also accounted for 72% of less than five-star reviews and negative comments.
2. Positive clinical reviews were focused on medical explanations, while negative feedback focused on procedural outcomes and inadequate patient education (78% and 13%, respectively).
3. Positive nonclinical remarks focused on good bedside manner and culturally sensitive care (82% and 78%, respectively). Negative comments frequently noted poor bedside manner (92%) and long wait times (59%).
“Addressing these aspects can enhance patient experience and overall healthcare quality in interventional radiology,” the study authors said.
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