Researchers assessed HCAHPS survey outcomes completed by 1,971,632 patients from July 2007 to June 2008. Ten dimensions from the patient experience surveyed were quantified to determine experiential differences between males and females.
They found women were generally less positive about their healthcare experiences than men, particularly in regards to communication with providers, discharge information and cleanliness. Researchers also found the gender gap widened among older patients, patients with worse self-reported health and patients in for-profit hospitals.
The researchers concluded interventions that focus on enhancing surgical and medical experiences for women may boost patient satisfaction scores.
Related Articles on Patient Satisfaction:
Maine to Administer Statewide Survey of Patients’ Experience
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Quality Improvement Efforts May Initially Hamper Patients’ Experience
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