Study: Online physician ratings not indicative of care quality

Online physician ratings are a poor indicator of clinical performance, according to a study published in the Journal of the American Medical Informatics Association.

For the study, researchers analyzed online ratings, specialty-specific performance scores and peer review scores for 78 physicians representing eight medical and surgical specialties. Researchers pulled online ratings from the five most popular ratings websites: Healthgrades, Vitals, Yelp, RateMDs and UCompareHealth. Performance scores included metrics on 30-day readmissions, length of stay and adjusted cost of care. Peer review scores included ratings from both fellow physicians and administrators.

Researchers found no significant association between a physician's average online rating score and specialty-specific performance scores or peer review scores. The online ratings did not correlate to any score metrics addressing clinical quality or value-based care. Of physicians who ranked the lowest for performance scores, only 5 percent to 32 percent also ranked among the lowest in online ratings.

"When you're trying to choose a restaurant online, it's OK if you get a bad recommendation, but the stakes are high here," study coauthor Timothy Daskivich, MD, a urologic oncologist with Cedars-Sinai Medical Center in Los Angeles, told Reuters. "Online rating companies should be clear about what their ratings measure and don't measure so patients understand the scores."

More articles on infection control and clinical quality:

3 things critical care nurses should know about treating open abdomen patients
Study: Statins reduce risk of bloodstream infections by 27%
New York state slow to investigate serious nursing complaints, state audit finds

© Copyright ASC COMMUNICATIONS 2020. Interested in LINKING to or REPRINTING this content? View our policies by clicking here.


IC Database-3

Featured Webinars

Featured Whitepapers