Researchers examined the link between staff satisfaction and hospitals’ clinical quality by analyzing staff responses from the NHS Staff Survey 2009 and hospital standardized mortality ratios. The study included more than 60,000 respondents from 147 National Health Service trusts.
There was a weak negative correlation between HSMR and staff’s agreement that patient care was their trust’s top priority and between HSMR and staff’s reporting they would be happy with the care for a friend or relative. However, “there was no correlation between satisfaction with the quality of care delivered by oneself and institutional HSMR,” according to the study.
The authors suggested further research into the relationship between staff satisfaction and HSMR.
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