Last year, the California Department of Public Health fined Hi-Desert Medical Center $50,000 after a pediatric patients was injured during surgery. This year, a physician filed a lawsuit against the hospital, accusing his other colleagues and administrators of “negligent patient care” that allegedly led to adverse outcomes and even death, according to the news report.
Hospital administrators have since implemented a software system that logs patient care complaints that would be evaluated and resolved. Patients can complete a complaint form on paper or online, and administrators are directed to keep in contact with patients every few days until the patient is satisfied that his or her complaint is resolved.
Read the news report about the patient complaint log system.
Related Articles on Patient Satisfaction:
Somnia Blog: Hospitals Struggle With Defining Patient Experience
Study: Hospitals Have Improved Overall Patient Experience
What Value-Based Purchasing Will Mean for Hospitals, Other Providers
At the Becker's 11th Annual IT + Revenue Cycle Conference: The Future of AI & Digital Health, taking place September 14–17 in Chicago, healthcare executives and digital leaders from across the country will come together to explore how AI, interoperability, cybersecurity, and revenue cycle innovation are transforming care delivery, strengthening financial performance, and driving the next era of digital health. Apply for complimentary registration now.