“Your organization will only make meaningful and sustainable quality improvements when people at every level feel a shared desire to make processes and outcomes better every day in, in bold and even imperceptible ways,” says Dr. Lloyd.
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According to Dr. Lloyd, quality improvement starts on an individual level. Organizations with true dedications to quality understand that quality has a foundation in the the little things. “Instead of saying, ‘I’m the Administrator,’ or ‘I’m in HR,’ or ‘I’m in the finance department,’ [someone who embodies quality] understands that it’s these little moment-to-moment interactions that, once accumulated, become the overall quality of what we do. Quality is personal — and it begins with you,” he says.
Access the full blog post on quality improvement on IHI’s website.
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