For their study, researchers surveyed directors of quality or chief nursing officers at 284 hospitals in 44 states to assess quality improvement efforts, management styles and patient safety cultures. The researchers also reviewed state mandates on reducing infections for those 44 states as well as Hospital Compare quality scores and HCAHPS results reported from April 2009 to March 2010.
An analysis of these data showed hospitals’ emphasis on quality improved clinical quality, with state mandates reinforcing those improvements. They also found an initial decrease in patients’ experiences, though hospitals adjusted processes to improve patient satisfaction. The researchers concluded healthcare providers may excel in both clinical quality and patient experiences when leaders are patient-centric while designing process improvements.
Related Articles on the Patient Experience:
Molding the Patient Care Experience Through 5 Critical Surgical Stages
New Hospital Scorecard Combines Metrics From 5 Performance Categories
AHRQ 2011 CAHPS Clinician & Group Survey Results Show Low Ratings for Timely Care
Becker’s 3rd Annual Fall Chief Pharmacy Officer Summit is the top tier event that the people leading the future of pharmacy convene. This 3-day event is built specifically for Chief Pharmacy Officers and senior pharmacy leaders. The sessions examine the workforce, financial and clinical priorities shaping pharmacy today. Becker’s is where candid discussions flourish and new ideas thrive. Becker's 3rd Annual Fall Chief Pharmacy Officer Summit
