In its inaugural healthcare quality survey, the association asked healthcare quality professionals which employees in their organizations receive training and education on quality. The survey respondents are U.S. healthcare quality professionals, most of whom work in hospitals on quality improvement.
The survey also asked respondents the one thing they would do to improve quality at their organizations. Almost half of respondents (47 percent) said their healthcare organizations need to align all healthcare professionals.
To advance quality in a way that improves patient and financial outcomes, the entire healthcare workforce must speak the same language of quality, which will only come when all staff is trained on industry-standard quality competencies, said Stephanie Mercado, the association’s CEO and executive director.
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