Researchers examined nearly 200,000 tweets sent to English hospitals over a year.
Sign up for our FREE E-Weekly for more coverage like this sent to your inbox!
Of the tweets including mentions of care quality, 8 percent of the tweets discussed patient experience, making it the most frequent topic. Three percent of tweets commented on effectiveness or safety of care. The majority of tweets regarding care quality — 77 percent — were positive.
Researchers conclude there was no clear relationship between Twitter sentiment and quality measures at individual facilities. They suggest using social media as a quality monitoring and improvement tool should undergo a formal evaluation, but hospitals may be able use tweets to identify quality improvement areas, according to the study.
More Articles on Patient Satisfaction:
Patient Satisfaction Increases When Patients Involved in Decision Making
Flip The Funnel For Increased Physician Efficiency and Improved Patient Satisfaction
Easily Impact Patient Satisfaction by Improving Image
At the Becker's 11th Annual IT + Revenue Cycle Conference: The Future of AI & Digital Health, taking place September 14–17 in Chicago, healthcare executives and digital leaders from across the country will come together to explore how AI, interoperability, cybersecurity, and revenue cycle innovation are transforming care delivery, strengthening financial performance, and driving the next era of digital health. Apply for complimentary registration now.