Researchers examined nearly 200,000 tweets sent to English hospitals over a year.
Sign up for our FREE E-Weekly for more coverage like this sent to your inbox!
Of the tweets including mentions of care quality, 8 percent of the tweets discussed patient experience, making it the most frequent topic. Three percent of tweets commented on effectiveness or safety of care. The majority of tweets regarding care quality — 77 percent — were positive.
Researchers conclude there was no clear relationship between Twitter sentiment and quality measures at individual facilities. They suggest using social media as a quality monitoring and improvement tool should undergo a formal evaluation, but hospitals may be able use tweets to identify quality improvement areas, according to the study.
More Articles on Patient Satisfaction:
Patient Satisfaction Increases When Patients Involved in Decision Making
Flip The Funnel For Increased Physician Efficiency and Improved Patient Satisfaction
Easily Impact Patient Satisfaction by Improving Image
Becker’s 3rd Annual Fall Chief Pharmacy Officer Summit is the top tier event that the people leading the future of pharmacy convene. This 3-day event is built specifically for Chief Pharmacy Officers and senior pharmacy leaders. The sessions examine the workforce, financial and clinical priorities shaping pharmacy today. Becker’s is where candid discussions flourish and new ideas thrive. Becker's 3rd Annual Fall Chief Pharmacy Officer Summit
