Below is a list of six important takeaways from the talk given by Ingrid Hubbard Reidy and Mike O’Neill — both risk managers with the physician-owned, Chicago-based medical liability insurer ISMIE Mutual Insurance Company.
- Anything sent out by a physician is on the record and can be cited in any lawsuits against that physician.
- Use a business number and email address when communicating with patients; avoid personal lines.
- Make sure your work email is secure and that no one else has access to it.
- Formalize an office policy on communication and annually review it to keep up with changing technology.
- Make sure sensitive information is discussed in person or over the phone.
- If you are debating whether or not to communicate electronically, don’t do it.
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