The survey fielded responses from 57 C-level executives, vice presidents and directors at different sized hospitals throughout the country. Other results from the survey include:
• 68.4 percent of respondents said the current healthcare environment is much more economically challenging than it was in 2007.
• Hospital executives thought charge capture and coding, department-wide operational efficiencies and denials prevention and management were the three main areas where their hospitals could improve financial performance.
• The most common actions taken to improve financial performance over the past three years have been investments in chargemaster management/automation tools, investments in charge capture tools and adding staff to address revenue cycle challenges.
• 59.6 percent of respondents said, “Revenue integrity is essential to my organization’s financial health.”
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