Researchers in Australia examined a nationally representative sample of 18,907 patient complaints filed over an 11-year period to identify the characteristics of a physician at high risk for patient complaints.
Results showed that a physician who had received complaints in the past is 80 percent more likely to receive complaints in the near future. Approximately 3 percent of physicians in the study accounted for half of all complaints.
Researchers also identified the specialties that received the most complaints:
General practitioner (47 percent)
Surgeon (14 percent)
Internal medicine (11 percent)
Psychiatry (6 percent)
Obstetrics and gynecology (5 percent)
Additionally, 79 percent of complaints were against male physicians, and 30 percent were against physicians age 46 to 55.
More Articles on Patient Satisfaction:
Trust — At the Core of the Patient Experience
Survey: Distracted Leadership Main Roadblock to Improved Patient Experience
Using Yelp to Attract Patients: 5 Best Practices
At the Becker's 11th Annual IT + Revenue Cycle Conference: The Future of AI & Digital Health, taking place September 14–17 in Chicago, healthcare executives and digital leaders from across the country will come together to explore how AI, interoperability, cybersecurity, and revenue cycle innovation are transforming care delivery, strengthening financial performance, and driving the next era of digital health. Apply for complimentary registration now.