Central Florida Health responds to patient care concerns after published complaint

In response to recent criticism from patients, the Villages (Fla.) Regional Hospital, part of Central Florida Health, released data reflecting its patient care improvements in the last few years, Villages-News.com reports.

After patient Don Hess wrote an opinion piece detailing his disappointing stay at the hospital, Villages-News.com received numerous letters from residents describing their care at the 307-bed hospital.

Central Florida Health released a statement Sept. 18 in response to the criticism the organization has received about its commitment to quality care. Central Florida Health is also the parent company of Leesburg (Fla.) Regional Medical Center.

"Today, the organization announced that it is indeed delivering on that commitment by sharing updated patient safety data as recorded by the U.S. Agency for Healthcare Research and Quality," the news release said. 

Current CMS data for October 1, 2015, through June 30, 2017, shows the Villages Regional Hospital achieved a score that was better than the national average for serious patient complications.

Additionally, since 2016, the number of patients at the Villages Regional Hospital who had a hospital-acquired condition has been reduced by 31 percent, said Don Henderson, Central Florida Health president and CEO.

Mr. Henderson attributes the lower hospital-acquired infection rate to hospital staff members working together to apply the latest data and medical knowledge to improving patient safety.

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