Additionally, only 13 percent of the experience leaders surveyed reported having physicians leading experience improvement efforts.
“We fall somewhere between obstructive and enthusiastic,” reported one anonymous survey respondent described only as a patient experience officer for a nonprofit health system. “Physicians are willing to get on board, but it really requires providing quality results in the industry and convincing them of the benefits and gains as providers and patients.”
To gain stronger physician leadership in improvement efforts, experience leaders cited the following six aspects as critical.
1. Visible physician leaders — 29 percent
2. Feedback and data — 19 percent
3. Aligned incentives — 13 percent
4. Training and tools — 12 percent
5. A burning platform or catalyst — 12 percent
6. Accountability — 11 percent
More articles on experience:
Creating an experience-based hospital culture: 4 strategic priorities
Transform hospital ORs with the ASC experience — 7 key points
8 areas of focus that can create a remarkable patient experience
At the Becker's 11th Annual IT + Revenue Cycle Conference: The Future of AI & Digital Health, taking place September 14–17 in Chicago, healthcare executives and digital leaders from across the country will come together to explore how AI, interoperability, cybersecurity, and revenue cycle innovation are transforming care delivery, strengthening financial performance, and driving the next era of digital health. Apply for complimentary registration now.
