The American Hospital Association supports the proposed changes to the Clinician and Group Consumer Assessment of Healthcare Providers and Systems patient experience survey, known as CG-CAHPS, but would like to support the development of lower-cost survey administration options, according to a letter it sent to the CAHPS program director.
The Agency for Healthcare Research and Quality proposed changes to the CG-CAHPS surveys to reduce patient and provider burden by reducing the number of questions on the survey and changing the reference time period for each question from 12 months to six months.
"The AHA supports AHRQ's proposal to reduce the number of survey questions, and believes this reduction is an important first step toward a more effective survey tool," the letter reads. "However, we urge AHRQ to reduce survey burden further by supporting the development of lower-cost survey administration approaches, such as emailed or web-based surveys," the letter reads.
Read the full letter here.