More than half of the respondents (52 percent) use Press Ganey, with the five other vendors clocking in as follows:
- HealthStream: 16 percent
- NRC Picker: 12 percent
- PRC: 5 percent
- Avatar: 4 percent
- JL Morgan: 3 percent
The following are four more statistics on hospital leaders’ satisfaction with their HCAHPS survey provider, per the peer60 report.
1. Press Ganey and PRC tied as the vendor whose users would be most likely to recommend their vendor to others, with a score of 8.2. The others were rated:
- JL Morgan: 7.9
- NCR Picker: 7.6
- HealthStream: 7.1
- Avatar: 6.5
2. Price can be a deciding factor when choosing an HCAHPS survey vendor. JL Morgan users reported the highest satisfaction with the price of their vendor, with a 4.4 out of 5 rating. The others were rated:
- PRC: 4.2
- NRC Picker: 4
- Press Ganey: 4
- HealthStream: 3.8
- Avatar: 3.5
3. Users from most vendors reported decent satisfaction with the analytics and reports provided by their HCAHPS vendor, but Avatar users were slightly less satisfied than others. See the breakdown below.
- Press Ganey: 4.1
- NRC Picker: 4.1
- PRC: 4.1
- JL Morgan: 4.1
- HealthStream: 3.9
- Avatar: 3.3
4. Beyond the usual HCAHPS questions, vendors offer additional surveys that allow users to capture other important data. In this aspect, JL Morgan users were most satisfied, with a rating of 4.4.
- Press Ganey: 3.9
- NRC Picker: 3.8
- PRC: 3.8
- HealthStream: 3.5
- Avatar: 2.9
More articles on HCAHPS:
45 hospitals with top nurse-patient communication
To target patient experience improvement efforts, get the patient involved
CMS proposes eliminating pain management from HCAHPS payment score
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