The top seven process best practices hospitals have fully implemented include:
- Proactive compliments and complaints management
- Bedside shift handoff
- Pre-arrival communication
- Leadership rounding
- Hourly rounding
- Post-discharge calls
- Multidisciplinary rounding
Increasingly, patient experience leaders are also finding technology is crucial to hardwiring changes and providing patients and families with the information, access and education that drive a better care experience.
The top six patient experience-related technologies hospitals have fully implemented to drive that experience include:
- Compliments and complaints management
- Leadership rounding platform
- Alarms management system
- Enterprise data warehouse with experience data
- Post-discharge call platform
- Bedside patient engagement
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