Understanding the 2025 HCAHPS Changes: Improving Patient Experience Measures


This podcast discusses the upcoming changes to the HCAHPS survey in 2025, focusing on why these updates are happening and how they will benefit patients and healthcare providers. We are joined by Susan Edgman-Levitan, Executive Director of the John D. Stoeckle Center for Primary Care Innovation at Massachusetts General Hospital, and Kayce Kovanda, Corporate Compliance Communications manager at NRC Health, explore the impact of these changes on response rates and best practices for organizations to adapt effectively and maintain a focus on quality care.


This episode is sponsored by NRC Health.


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