In this episode, Troy Shaffer, VP of Contact Center Operations at SCAN Health Plan, discusses the evolving healthcare landscape. He shares insights on leveraging technology for member engagement, balancing investments, and maintaining a personalized service approach while driving operational efficiency.
Troy Shaffer, VP of Contact Center Operations at SCAN Health Plan
Advertisement
Advertisement
Next Up in Becker’s Payer Issues Podcast
-
This episode recorded live at the Becker’s Hospital Review 15th Annual Meeting features Tiffany Miller, Chief Executive Officer, Yoakum Community…
-
This episode recorded live at the Becker’s 3rd Annual Spring Payer Issues Roundtable features Paul Christopher Hiltz, President and CEO,…
-
In this episode, Erica Carbajal speaks with Kevin Isaacs, Founder and President of Tribunus Health, about the urgent need for…
Stay Informed with Becker’s Hospital Review Newsletter
Advertisement
Comments are closed.