In this episode, Troy Shaffer, VP of Contact Center Operations at SCAN Health Plan, discusses the evolving healthcare landscape. He shares insights on leveraging technology for member engagement, balancing investments, and maintaining a personalized service approach while driving operational efficiency.
Troy Shaffer, VP of Contact Center Operations at SCAN Health Plan
Next Up in Becker’s Payer Issues Podcast
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In this episode, Dr. Patricia Henwood, EVP, Chief Clinical Officer at Jefferson Health, discusses the health system’s approach to AI…
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In this episode, Dr. Patricia Henwood, EVP, Chief Clinical Officer at Jefferson Health, discusses the health system’s approach to AI…
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In this episode, Sam Schwager, Co-founder and CEO of SuperDial, discusses how AI agents can connect payer data, systems, and…
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