The American Pharmacists Association and the National Alliance of State Pharmacy Associations released their fourth installment of the Pharmacy Workplace and Well-Being Reporting trends on March 16. From August to December, 142 reports were filed into the database, which holds more than 1,300 submissions.
Eighty-nine of those reports included negative experiences, and pharmacy employees could select more than one. Here are the five most-reported complaints from pharmacy workers:
1. Working conditions (55 reports)
2. Medication errors that were near misses or no patient harm (22)
3. Staffing/scheduling (14)
4. Pharmacy metrics (12)
5. Volume/workload expectation mismatched to hours available (11)
The latest findings are a departure from 2022 summer’s top complaint, when inadequate staffing was in 93 percent of negative experience submissions.
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