5 common complaints from pharmacy workers

Working conditions ranked highest among common negative experiences that pharmacy employees face, according to a workplace and well-being report

The American Pharmacists Association and the National Alliance of State Pharmacy Associations released their fourth installment of the Pharmacy Workplace and Well-Being Reporting trends on March 16. From August to December, 142 reports were filed into the database, which holds more than 1,300 submissions.

Eighty-nine of those reports included negative experiences, and pharmacy employees could select more than one. Here are the five most-reported complaints from pharmacy workers:

1. Working conditions (55 reports)

2. Medication errors that were near misses or no patient harm (22) 

3. Staffing/scheduling (14)

4. Pharmacy metrics (12)

5. Volume/workload expectation mismatched to hours available (11)

The latest findings are a departure from 2022 summer's top complaint, when inadequate staffing was in 93 percent of negative experience submissions.

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