BCBS of North Dakota didn't mail required papers to 10,000 customers because of glitch

About 10,000 Blue Cross Blue Shield of North Dakota customers didn't receive a required mailing packet due to a software glitch, according to the Grand Forks Herald.

The glitch came as the insurer transitions to a new software system. Settings didn't recognize new members and trigger the required welcome kit mailing, which includes a benefits booklet.

BCBS of North Dakota reported the missed mailing to North Dakota insurance regulators in September 2019. Insurance officials told the Grand Forks Herald the issue has been resolved and no other customer complaints have surfaced.

More articles on payers:
Ex-Cigna exec: I helped create the health insurance 'choice' talking point, and regret it
Optum helps boost UnitedHealth profit past $5B in Q4
Cigna, Oscar strike partnership: 5 things to know

© Copyright ASC COMMUNICATIONS 2020. Interested in LINKING to or REPRINTING this content? View our policies by clicking here.


Top 40 Articles from the Past 6 Months