Insurer Anthem is increasing its use of artificial intelligence to streamline the backend management systems of businesses, according to an article from Deloitte published in The Wall Street Journal.
Anthem data scientists have developed a series of machine learning models that allow for greater accuracy and efficiency when processing claims. Such a process has typically been relegated to humans, leaving more room for errors and longer wait times.
The company initially created a platform that has become a "one stop shop" for Anthem's developers, offering the ability to easily duplicate models for multiple uses.
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