Press Ganey researchers reviewed 2018 survey results from more than 1.3 million inpatients, 2.2 million medical practice patients and 285,162 emergency department patients to analyze the top drivers of patient and physician loyalty. They also reviewed survey results from 73,221 clinicians.
Four report findings:
1. In the medical setting, the three top drivers of patient loyalty were teamwork, respect and courtesy.
2. Teamwork was also the top driver in the hospital setting, followed by nurse courtesy and caregivers’ responsiveness to patient concerns or complaints.
3. In the emergency department, the top loyalty driver was patients’ perception that staff members cared about them.
4. For physicians, main loyalty drivers included collaboration across the care team, a strong partnership with the healthcare organization and support for delivering safe, high-quality care.
To download the full report, click here.
More articles on clinical leadership and infection control:
Ohio hospital where Legionnaires’ patient died confirms 2 more cases of disease
Hackensack Meridian Health opens research institute
A ‘sad and frustrating milestone’: Ebola outbreak hits 2K cases in Congo
At the Becker's 11th Annual IT + Revenue Cycle Conference: The Future of AI & Digital Health, taking place September 14–17 in Chicago, healthcare executives and digital leaders from across the country will come together to explore how AI, interoperability, cybersecurity, and revenue cycle innovation are transforming care delivery, strengthening financial performance, and driving the next era of digital health. Apply for complimentary registration now.
