Patient Experience

While leading the health practice at Yahoo, Jack Barrette made a discovery that changed the course of his career.

Healthcare consumers are forcing health-related startups and providers to rethink and emphasize the user experience, according to a recent Black Book survey.

When patients face a new health problem, clinicians may not be readily available to give them the emotional support they need, but may help fill those gaps, two professors write in The New York Times.

In late summer of 2016, Sacramento, the city I call home, opened a new arena to keep the NBA’s Sacramento Kings from leaving the city.

Danville, Pa.-based Geisinger will launch a program July 10 that will make it the first healthcare system in the U.S. to include DNA screening as a part of routine patient exams.

Although hospitals may aim to control how providers visually present themselves to patients, whether a physician has visible tattoos or piercings did not affect patient satisfaction levels, a study published in Emergency Medicine Journal found.

The burden on young, working diabetic patients who struggle to endure frequent intravitreal injections is multifactorial.

In a recent press release, Grady Health System and Care Logistics, a leader in care coordination and patient progression solutions, announced they have signed a five-year contract to improve patient experience by implementing greater efficiencies in the delivery of patient care.

It’s not easy to win consumer loyalty for your healthcare system in 2018 and beyond. Build loyalty and retain patients by focusing on developing and implementing these core strategies for your system.

The majority –– 61 percent  –– of healthcare leaders said their organization used a patient wait list for next-available appointments, the Medical Group Management Association's most recent Stat poll found.