Patient Experience

On average, patients have 11 seconds to explain the reasons for their visit before physicians interrupt, according to a recent study in the Journal of General Internal Medicine.

After a pulmonologist at Atlanta-based Emory Healthcare left for a job in Cleveland, the health system notified his patients — and sent an error-filled letter to one patient's parents four years after her death, The Atlanta Journal-Constitution reports.

From noise reduction devices to rooftop gardens with skyline views, several hospitals are experimenting with uncommon programs and strategies to improve patient experience.

Improved communication means improved patient outcomes

Healthcare consumers are increasingly demanding efficient and smooth electronic experiences as they take a greater financial role in their care. However, healthcare providers, payers and pharmaceutical companies lack significant progress toward becoming more consumer-centric, according to new research by global…

As the nation's aging population needs more primary care and a physician shortage looms, medical practices need to find ways to cut the wait between scheduling an appointment and seeing a physician, according to an analysis by athenainsight.

The surveys patients take after medical appointments may not give useful information to providers, signaling a need for revised tools to measure patient experience, research published in Psychological Assessment found.

Given the focus on empathy in the dynamic field of human-centered design and high-profile healthcare conferences such as the Cleveland Clinic Patient Experience Summit – 2018 theme: Empathy Where You Are; 2017 theme: Empathy by Design – it is essential…

Many parents nationwide struggle with the decision of where — and if — to seek care when their child has a headache, according a national poll conducted by the University of Michigan C.S. Mott Children's Hospital in Ann Arbor, Mich.

In a recent press release, GE Healthcare announced new molecular imaging and software solutions that will help deliver the vision of precision health, giving personalized, quantitative data to clinicians.