Patient Experience

In a challenging, highly-competitive healthcare environment, being a leader who truly listens can be a great differentiator.

In his 2011 book, “Joe Public Doesn’t Care About Your Hospital,” author and healthcare marketer, Chris Bevelo placed “wellness” at the top of the brand positioning hierarchy. He was right. But, that was then.

A lot has been said about using video in today’s media-obsessed culture.

A study published in American Journal of Perinatology examined whether a physician not wearing a white coat during postpartum rounds affected patient-physician communication scores.

Boston Children's Hospital entered into a partnership with Buoy Health, the health technology startup confirmed Aug. 8.

The 16-foot-tall Toys R Us mascot Geoffrey the Giraffe is coming out of retirement less than two weeks after the company shut down for good, USA Today reports.

Stephen Trzeciak, MD, a critical care physician at Camden, N.J.-based Cooper University Health Care, gave a TedxPenn talk about what he believes is the most pressing problem we face today as a society: a compassion crisis in healthcare.

Patients of all ages are increasingly demanding a higher quality of service from their healthcare providers, so much so that patient satisfaction has become a top priority for C-level executives.

LifeBridge Health, a $2B Maryland healthcare organization, has been working for several years to fulfill its vision of becoming the most accessible healthcare system in the country.

Advanced cancer patients who regularly talked about their care goals with a trained nonclinical worker were more likely to report higher satisfaction levels and  discuss their preferences with physicians, Stanford (Calif.) University School of Medicine researchers report in JAMA Oncology.