Patient Experience

Santa Claus made a special visit to St. Luke's Hospital in Cedar Rapids, Iowa, on July 25, reports ABC affiliate KCRG.

Los Angeles Angels pitcher Andrew Heaney and his wife, Jordan, recently implemented a therapy dog program for pediatric patients at Children's Hospital Orange County, reports the Los Angeles Times.

Answer the 2 questions that matter most to your patients and gain the tools to start building a revenue cycle program that addresses patients’ most immediate needs, today.

The HCAHPS survey must be modernized to better reflect changes in care delivery, healthcare technology and patient expectations, according to a report released July 25 by five major hospital groups.

To make serious change in healthcare deliver, Providence St. Joseph Health executives are focusing on modernizing activities and processes.

A yearly event that has taken place for four decades at PeaceHealth Sacred Heart Medical Center at RiverBend in Springfield, Ore., allows neonatal intensive care unit nurses to reconnect with the babies they cared for, according to The Register-Guard.

Although the majority of healthcare providers worry about receiving negative online reviews from patients, more than 34 percent either choose not to respond to those reviews or have no process in place to do so, according to a new PatientPop…

Patients demand and deserve convenient, efficient mobile experiences to help them manage their health.

A group of Chicagoland hospital leaders took an unlikely field trip to learn about patient satisfaction: They toured a home appliance retailer, reports Chicago Tribune.

Five Solid Strategies to Minimize Opioid Use.