Patient Experience

Lisa Drumbore, vice president of marketing and communication and chief patient experience officer at Saint Peter's Healthcare System in New Brunswick, N.J., discusses the increasing emphasis on patient experience within the industry, the importance of an engaged workforce and the…

Sven Gierlinger, senior vice president and chief experience officer at New York City-based Northwell Health, discusses patient pain points, the disconnect in patient experience and what healthcare can learn from the hospitality industry.

Keith Gran, chief patient experience officer at Ann Arbor-based Michigan Medicine, discusses the health system's patient experience priorities and why technology is key for ensuring consistency in experience.

In the value-based payment era, patient satisfaction has reverberated beyond reimbursements and consumerism to demand changes in how clinicians deliver care. Research shows that when clinicians enhance the patient experience with better communication and compassion, clinical outcomes improve and clinicians…

MidHudson Regional Hospital in Poughkeepsie, N.Y., is working to make children feel more comfortable in medical environments — one teddy bear at a time, reports the Poughkeepsie Journal.

When providers prescribe antibiotics during pediatric telemedicine visits, they are more likely to receive a five-star rating from the child's parents, according to a study published in Pediatrics.

Out‐of‐pocket costs and wait time did not significantly influence patient preference for the site at which they receive care, according to a study published in Health Services Research.

As patients pay more out of their pockets for care, either through high deductible health plans or health savings accounts, they expect more than a good outcome. They want quick and efficient care and communication with their physicians. Technology plays…

As one of the first chief experience officers in the U.S. healthcare industry, Diane Hopkins knows what consumers want from their healthcare organizations.

Warwick, R.I.-based Kent Hospital is working to improve patient experience by piloting the use of relationship-based care in its orthopedic surgery unit, reports the Warwick Beacon.