Patient Experience

Stephen Meth, chief experience officer at Ontario, Calif.-based Prime Healthcare, discusses the value of good communication, reliability and why passive teaching cannot drive behavioral change.

American malls are taking on new partners – healthcare clinics. Patient are flocking to them. Learn what’s generating this change in patient behavior and how it will affect your organization. 

Amazon’s formal entry into the healthcare space sent shockwaves across the industry.

Jacque Maples, regional director of caregiver and patient experience for the Northern California region of Renton, Wash.-based Providence St. Joseph Health, discusses the importance of empowering caregivers, her proudest achievements in patient experience and why people, both providers and patients,…

Better access to ride-hailing services will prompt most senior patients with chronic diseases to use them to attend medical appointments, according to a study published in the Journal of mHealth.

Pam Guler, vice president and chief experience officer for Altamonte Springs, Fla.-based AdventHealth, discusses how her role has expanded beyond overseeing federally mandated patient surveys, aligning thousands of team members around the same vision and mission and the core tenets…

Kevin R. Gwin, chief patient experience officer at Columbia-based University of Missouri Health Care, discusses the key role data plays in improving patient experience, as well as the importance of clinician well-being.

Who is the most important driver of patient wellness? It’s the patient.

Julie Kennedy Oehlert, DNP, chief experience officer of Greenville, N.C.-based Vidant Health, discusses why improving team engagement is the accomplishment she is most proud of, the rise in provider burnout and why the CXO role can no longer focus solely…

A nurse at Ann and Robert H. Lurie Children's Hospital in Chicago recently raised money to deliver three Gamers Outreach Karts, or portable video game kiosks built for medical environments, to patients at the hospital.