Patient Experience

Text messaging for debt collections might seem like a bridge too far. But it’s entirely within reach today.

Thomas Lee, MD, has more than three decades of experience in healthcare performance improvement, serving as a primary care physician and a past leader at Boston-based Partners HealthCare.

As a whole, the healthcare industry is making gains in patient experience. But that doesn't mean health systems can rest on their laurels, according to Thomas Lee, MD, CMO of Press Ganey.

McLaren Northern Michigan in Petoskey set up public bookcases in its waiting rooms and cafeteria this month to improve patients' and visitors' hospital experience.

Patients have expressed concern after receiving a letter from Charlotte, N.C.-based Atrium Health that lists what can and cannot be addressed during preventive care visits, according to WBTV, a CBS affiliate.

Cincinnati-based Mercy Health reported a nearly two-fold increase in patient volumes at its new freestanding emergency room in Fairborn, Ohio.

CMS will combine eight separate compare tools into a single platform to simplify data searching for Medicare patients and providers, the agency said Jan. 23.

Einstein Medical Center Philadelphia installed online voter registration kiosks in its emergency department this month to help boost the number of registered voters in the state, reports Philly Mag.

 What questions should providers be asking to find the best course of therapy? 

Chicago-based Rush University Medical Center has launched a center that aims to offer safe, accessible and comprehensive care to people identifying as lesbian, gay, bisexual, transgender, queer/questioning and other sexual identities, or LGBTQ+.