Patient Experience

While patient experience "never events" may not always be entirely preventable, there are certain actions to avoid and strategies that hospitals can implement to foster a great patient experience. 

Expectant mothers in need of cesarean delivery in 2020 are now benefiting from evolving care pathways as many hospitals are exploring what they can do to expedite cesarean delivery patients' recovery, including potentially reducing the need to stay in the…

Adrienne Boissy, MD, chief experience officer at Cleveland Clinic, outlined the most important factors for developing a great patient experience in an interview with Becker's.

A patient’s relationship with their healthcare organization is built on trust. Trust is continually gained or lost depending on the patient's experience. In some cases, interactions are so profound they create lifetime brand loyalty. In other cases, one interaction alone…

From patient communication gaps to questioning their perceptions of care, hospitals and health systems should consider eliminating various "never events" to enhance their overall patient experience, according to Kevin Conroy, chief population health officer of CareMount Medical. 

Hospitals across the country are seeing significant drops in emergency department visits as more patients avoid them during the COVID-19 pandemic. Adventist Health Lodi (Calif.) Memorial, a 150-bed community hospital, decided to address those fears head-on and encourage patients who…

The COVID-19 pandemic may result in lasting changes to public and private healthcare, including changes to the patient and caregiver experience arenas. Amid the crisis, healthcare organizations have had to be quick on their feet to overcome myriad clinical and…

Receiving care in the intensive care unit is a physically and mentally taxing experience, particularly for patients who develop delirium, a psychotic reaction or intense confusion, and the usual methods to combat the condition may not be possible during the…

When the COVID-19 crisis struck, hospitals and clinics across the country suspended elective procedures and some routine care to support the need for social distancing, taking every precaution to slow the spread and ensure the safety of our communities, patients…

Over 52,000 people in the United States have now succumbed to coronavirus.