Patient Experience

Enhanced recovery after surgery protocols have been linked to improve outcomes for mothers and newborns, but MemorialCare Saddleback Medical Center in Laguna Hills, Calif., is going a step further.

Virtual intake management: Cultivating loyalty with convenience

A lack of standardization in perioperative care can negatively affect patient outcomes and increase costs for hospitals. Enhanced recovery after surgery protocols can help standardize surgical procedures to ensure patients receive high-quality care and providers efficiently manage costs. 

Over the last few months, millions of people have been asked to practice physical distancing to prevent complications and deaths from COVID-19. Some of us are at greater risk than others in this pandemic. Iver Nataraj, a 9-year-old boy with…

A positive customer experience has become a marker of success across industries, and healthcare is no exception.

The patient experience is an important aspect of healthcare delivery and it takes a complete culture shift for organizations to truly put the patient first in all processes and touchpoints. But the shift is necessary to improve quality and perception…

Hospitals in Connecticut have been ordered to allow patients with disabilities to be accompanied by support persons even if the facilities have visitor restrictions, according to The New York Times.

QR codes could be a useful addition to casts for children's fractures, according to a recent peer-reviewed study from orthopedic surgeons at Orange, Calif.-based Children's Hospital of Orange County.

Toward the end of April and in May, states lifted restrictions on healthcare operations in place since the beginning of the coronavirus pandemic. Now, hospitals are faced with the challenge of encouraging patients to seek care in places they previously…

The following hospitals had the highest percent of patients who strongly agreed that staff took their preferences into account when determining healthcare needs, according to updated HCAHPS scores. Wisconsin had three hospitals with the highest positive response percentage, more than…