Patient Experience

The COVID-19 pandemic has transformed some aspects of patient experience, but at the core of it, health systems' goals remain the same — make sure patients feel comfortable and safe when receiving care. Patient experience leaders across the country are…

Many COVID-19 survivors say they are experiencing fear, panic and anxiety about contracting the virus again, reports STAT. 

Healthcare providers hit pause on elective care procedures to divert resources to urgent care for COVID-19 patients.

Lehigh Valley Hospital-Cedar Crest in Allentown, Pa., is apologizing after patients said their meals were regularly delayed or not delivered, according to The Morning Call.

Using the Hospital Consumer Assessment of Healthcare Providers and Systems scores from CMS, Becker's has compiled a list of the best hospitals in 2020 for patient experience in each state. Hospitals either received five or four patient summary star ratings. 

In New York City, the summer has brought a strange and unfamiliar mix of both relief and anxiety. 

CMS updated its hospital compare site with new patient experience star ratings on July 31.

For the majority of American patients, having a physician asking them to donate to a hospital is a no-no, a new survey finds.

Months into the COVID-19 pandemic, anxiety about the new coronavirus and its clinical and economic effects has spiked, and one psychiatrist believes to help combat this, he needs to drop some of the professionalism he adopts around patients and seek…

Most patients said that knowing a healthcare facility was following proper infection control protocols would help them feel safe when seeking care, a survey conducted by Vanderbilt University Medical Center shows.