Patient Experience

How a true Centers of Excellence is boosting patient experience and quality

The term Centers of Excellence (COE) is used broadly throughout the healthcare industry. Generally, a COE offers specialized programs within…

5 Ways to Build A Culture of Rounding During COVID-19

UCHealth gives workers wearables to track health after COVID-19 vaccine

New Hampshire hospital using robots to keep patients connected, reduce COVID-19 exposure

Madonna Rehabilitation Hospitals and Curbell Medical team up on a new system to improve patient independence

8 Marketing Metrics Healthcare Executives Should Track

The Health Care Experience Matters Now More Than Ever

Using Tech to Improve Patient Engagement in the New Normal

Healthcare's digital revolution will transform the patient experience and more — here's how

CMS deepens 2027 physician pay cut to 2.31%: 10 things to know

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How a small network of freestanding emergency centers has redefined patient satisfaction

Patient satisfaction has become a widely accepted healthcare quality measure. With the consumerization of healthcare, patients have higher expectations than ever about timely and efficient delivery of medical services. Emergency care in particular presents challenges to patient satisfaction. Surges in…

Cancer patient reports unsanitary conditions at Memorial Health

A breast cancer patient at Savannah, Ga.-based Memorial Health said hospital staff neglected to clean her room and didn't provide basic supplies like toilet paper, reports NBC affiliate WSAV.

Healthcare's digital revolution will transform the patient experience and more — here's how

Digital display technologies currently deliver providers important, clinically relevant information and enable patients to navigate the hospital, watch television in their room and much more. But Ken Honeycutt, Samsung's senior business manager for healthcare displays, believes display technologies can do…

Outpatient visits return to levels seen before pandemic, report finds

Patient visits for outpatient care have rebounded to levels seen before the COVID-19 pandemic, according to a new report from the Commonwealth Fund.

The pandemic and the patient experience — 3 health IT experts weigh in

Before COVID-19, digital technology was reshaping the patient experience. Now, after the widespread adoption of telehealth to meet demand and protect patients and staff amid the pandemic, this trend is poised to accelerate.

UPMC hospital reopens 1 month after fire

UPMC Lock Haven (Pa.) reopened Oct. 12, about one month after a fire prompted it to evacuate patients and shut down, according to PennLive.

The future of patient feedback is already here. Is your organization ready for it?

The future of the healthcare industry has arrived—with a jolt.

How Monument Health transformed the patient experience with a digital solution

Patient convenience is rarely something that complex health systems are able to truly tackle, and the issue has only been exacerbated by the need to prepare for possible surges in patient volumes amid the COVID-19 pandemic.

October 2020 Issue of Becker's Hospital Review

October 2020 Issue of Becker’s Hospital Review ON THE COVER Top Hospitals for Patient Experience, State by State Using the Hospital Consumer Assessment of Healthcare Providers and Systems scores from CMS, Becker’s has compiled a list of the best hospitals…

Defining the future of patient feedback: An executive Q&A with Brian Wynne, Vice President, Growth Team at NRC Health

COVID-19 has accelerated a number of developments in care delivery. Long-awaited initiatives like telehealth and online appointment-scheduling are suddenly fixtures of the patient experience.

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