Patient Experience

Patients were more likely to report good communication with surgeons who wore clear masks instead of standard cloth medical masks in a study published March 11 in JAMA Surgery.

It is clear that the COVID-19 pandemic has challenged healthcare in almost every conceivable way. It has had a powerful impact on the key metrics of any healthcare organization. Quality, financial, employee engagement and patient experience metrics have all been…

Americans' comfort with visiting a hospital or physicians' office is growing amid the COVID-19 vaccine rollout, according to Healthgrades' latest COVID-19 Patient Confidence Study published Feb. 18. 

CMS has extended its deadline for hospitals to submit third-quarter 2020 Hospital Consumer Assessment of Healthcare Providers and Systems data to March 17. The original deadline was Feb. 8. 

Health systems are continuously striving for ways to boost engagement with patients, employees and patients. 

Patients don't want to navigate different web pages and apps to manage their healthcare responsibilities — they expect a one-stop shop.

The preeminent healthcare headline of 2020 was, of course, the pandemic. But a deeper dive into consumer data reveals a much more nuanced, multifaceted story of the year—along with some important developing trends.

Reno, Nev.-based Renown Health said it has lifted visitor restrictions and is encouraging limited visitors for patients, including those with COVID-19.

There's no doubt about it: We are in that long, dark winter many predicted with COVID-19. 

A few weeks ago, my director of sales forwarded me an email. It was from a prospect whose current technology vendor had failed to support his hospital in a consistent way. “Please plan on discussing how you support your customers…