Patient Experience

Researchers at Evanston, Ill.-based Northwestern University's Kellogg School of Management found that hospitals with higher rates of privately insured patients consistently provided better-quality care than those with more publicly insured patients, according to an article published on the school's website.

Cigna CEO David Cordani said preventive care procedures including mammograms, colonoscopies, childhood vaccinations and cervical cancer screenings among its members are back to levels not seen since before the COVID-19 shutdowns of early 2020.

New York City's 2014 paid sick leave mandate was tied to a decrease in emergency department and specialist visits, and more primary care use, according to a study published May 6 in JAMA Health Forum. 

The Colorado Naloxone Project, an effort to ensure all Colorado hospital emergency departments send at-risk patients home with naloxone, launched May 3, The Colorado Sun reported.

Eligible Cigna members now have access to Ginger, a virtual mental health provider.

If the core of patient experience has been focused on compassion in the past, it now is also increasingly focused on convenience. 

Partnership will enable Sharp HealthCare to offer HIPAA compliant text-based patient communication to manage care and collect feedback and online reviews

The healthcare sector faces a vexing dichotomy. Experts agree that patient-centric care is the key to improving outcomes and reducing costs. At the same time, many providers face challenges in delivering patient-centric care across the entirety of the traditional care…

A man died March 22 after jumping from a window of East Meadow, N.Y.-based Nassau University Medical Center, according to the Nassau Daily Voice. 

Long before the COVID-19 pandemic began causing disruption and rapid change in the healthcare industry, trends like rising out-of-pocket costs and healthcare consumerism highlighted the growing importance of the patient financial experience. Many patients today are directly responsible for a…