Patient Experience

Grand Rapids, Mich.-based Spectrum Health will now permit two visitors per day for hospitalized COVID-19 patients, the health system said June 16. 

Text messaging changed the way people communicate, but secure text messaging is still an underutilized option in healthcare.

If other prices at the grocery store grew at the rate healthcare prices have since World War II, consumers would be paying $55 for a dozen eggs, $48 for a gallon of milk and $134 for a dozen oranges. That’s…

As patient expectations evolve, many healthcare organizations are experimenting with new ways to increase engagement, loyalty and trust between patients and providers.

The pandemic drove healthcare organizations to finally offer what patients have been requesting for years: an improved digital experience.

Just as consumers look to online reviews to decide where they’ll go for dinner or purchase a new product, they  also look to online reviews and ratings to select their healthcare providers. 

Over the past year, healthcare organizations have experienced financial difficulties. In response, many leaders turning their attention to cleaning up revenue cycle management processes. This work has highlighted the need for patient collection processes that deliver safety, convenience, transparency and…

Waiting rooms have traditionally been where patients fill out paper forms with medical information and wait to see their physician. But amid the COVID-19 pandemic, changes focused on technology, the consumer experience and public health have occurred, The Wall Street Journal…

The chief experience officer, or CXO, role in healthcare is still relatively new on the scene. 

Stanford Health Care is giving its patient surveys a makeover, with revised questions and digital options for completion so patients can share feedback immediately.