Patient Experience

One of the most significant disruptions to healthcare delivery during the pandemic was the shift to telemedicine and virtual healthcare.

How Do You Enhance the Patient Journey? Understand Preferences in Advance The evolution of Human Understanding started with compliance measures to gather information on healthcare settings and programs for populations. Then a wave of consumerism formed to gather insights about…

Strong communication between patients and providers is the key to creating a positive patient experience. And the channel for that communication has shifted in recent years.

The overall number of patients who would definitely recommend a hospital to others decreased by 4.5 percent during the pandemic, reflecting a national decrease in patients’ perceptions of care across all care settings, according to a Press Ganey survey published…

As health systems struggle with increased demand care amid labor shortages, it's clear that a fundamental transformation must occur. To achieve this transformation, health systems must improve population health and help patients access healthcare on their terms through technology and…

Blue Shield of California is bringing behavioral health app Headspace to members through its Wellvolution program, the insurer said Oct. 26. 

For many patients, the standard healthcare experience has been transactional in nature. But according to Gregory Makoul, PhD, CEO of PatientWisdom at NRC Health, an evolution is underway that focuses on treating each patient as an individual.

Blue Cross and Blue Shield of Kansas and MiResource are launching a tool that better helps patients find mental healthcare in their area. 

As COVID-19 cases fall nationally, a reprieve makes for a good time to revisit the shared need for crisis standards of care. 

Most patients use the internet to research their health concerns after leaving their physician's appointment unsatisfied, according to an October report by the AHIMA Foundation, the charitable affiliate of the American Health Information Management Association.