Patient Experience

Salucro Founder and CEO Clayton Bain discusses key findings from the 2021 Patient Payment Technology Report, and why it’s important to adopt patient engagement preferences and adapt your 2022 plans around them. 

Some Americans seek out physicians who have the same gender, sexual orientation or race or ethnicity to help improve their healthcare experience and eliminate potential care biases, The Washington Post reported Dec. 11.

Chicago-based American Academy of Hospice and Palliative Medicine announced Dec. 7 the development of two new patient-reported experience measures that assess the quality of care in terms of patients feeling understood and receiving desired help for pain. 

I've had the privilege of working to improve the patient experience in hospitals and healthcare settings for over 20 years. I've been part of teams that have successfully "moved the needle" year over year in challenging markets like Boston and…

Lehigh Valley Health Network has announced a partnership with Sonifi Health to install interactive systems for both patients and physicians Dec. 6. 

Organizations across the country are re-evaluating their approaches to diversity and inclusion in the hopes of creating experiences that are fair, equitable and welcoming for everyone.

Provider organizations operating in today's fragmented, ultra-competitive healthcare ecosystem can differentiate themselves by paying close attention to consumer signals and personalizing the patient journey.

The traditional patient journey is plagued by communication silos.

Health systems face critical challenges that threaten their growth and financial performance.

Addressing long-standing health disparities, which were exacerbated during the COVID-19 pandemic, is a driving force behind the partnership between CommonSpirit Health and Get Well.