Patient Experience

When you hear someone say they love their physician, what do they give as the reason for it? I asked this question to a hybrid audience at the 27th Annual NRC Health Symposium in August. Here are the responses we…

Louisiana-based Ochsner Health is charging employees up to $100 per bi-weekly pay period if their partners are unvaccinated.

Southdale Hospital in Edina, Minn., part of Minneapolis-based M Health Fairview, has added 52 single occupancy rooms that will open to patients Oct. 4. 

Consumers' digital experiences outside of healthcare are setting a high bar for what they increasingly expect to receive in healthcare. A set of six consumer beliefs is driving change in all industries, including healthcare. These beliefs are:

Kaiser Permanente is facing backlash for how its insurance plans cover mental healthcare, receiving complaints from members, therapists and the American Psychological Association, according to NBC 7 San Diego. 

Over a quarter of employees felt like their employer failed to deliver adequate mental health benefits during the pandemic, according to a Modern Health survey. 

With health systems’ adoption of EHR systems, physicians' roles are expanding far beyond just providing good clinical care. Physicians often feel they can add the role of billers, medical record custodians and quality management specialists to their resumes.

Today's healthcare consumers expect their experience — from scheduling to payment — to be easy, seamless and online, much like almost every other service and product journey they go through today. Healthcare is complex, and many parts of its ecosystem…

Today’s patient wants access to information quickly, empowerment over their patient journey, and updated communication options to help them manage it all. How are providers responding? Keeping up with modern demands requires new methods for patient engagement at five critical…

The hospital’s unique culture of “Carism” saved it from the brink of closure and transformed it into one of the country’s “100 Great Community Hospitals”