Patient Experience

Harm events are inevitable. When they happen, data has consistently shown that early, open and transparent communication aids in maintaining trust between the affected parties and the clinicians involved. And it even reduces the likelihood of a claim being filed. 

Patients are consumers. The best brand experiences, whether online or in person, influence consumers’ expectations about healthcare encounters. Today's patients want the healthcare journey to be user-friendly and tailored to their needs.

2022 brings new hope and new challenges for healthcare providers. Near the top of the list: the No Surprises Act, which took effect on January first of this year. 

Becker's has compiled a list of the best hospitals for patient experience in Colorado using the Hospital Consumer Assessment of Healthcare Providers and Systems scores from CMS.

Becker's has compiled a list of the best hospitals for patient experience in California using the Hospital Consumer Assessment of Healthcare Providers and Systems scores from CMS.

Many patients put off medical care during the first year of the pandemic, sometimes at significant risk to their health. Particularly in the early days of the COVID-19 crisis, millions of patients missed treatments and delayed preventive care appointments.

Becker's has compiled a list of the best hospitals for patient experience in Arizona using the Hospital Consumer Assessment of Healthcare Providers and Systems scores from CMS.

A new addition to UnitedHealthcare's vision benefits are discounts on select laptops that reduce a user's blue light exposure, the payer announced Jan. 11. 

Becker's has compiled a list of the best hospitals for patient experience in Arkansas using the Hospital Consumer Assessment of Healthcare Providers and Systems scores from CMS.

Digital health innovations hold great promise for improving healthcare delivery, but their implementation at scale is often undermined by reimbursement challenges.