Patient Experience

Healthcare's affordability crisis is staggering — one in four patients put off care due to cost, and one in three working Americans have medical debt. Patients widely identify affordability as the single biggest problem with healthcare. Simultaneously, health systems are…

Experience is a critical aspect of patient care and a key component of the Triple Aim, a framework focused on enhancing the care experience, improving population health and controlling costs.

Empathy has always been valuable in the patient-provider relationship.

Patients are reporting worse experiences receiving hospital-based care amid the pandemic for nine of 10 care domains measured by the Hospital Consumer Assessment of Healthcare Providers and Systems survey, according to a May 10 report from the Leapfrog Group.

Patient experience is one of the most important benchmarks of success in healthcare. Organizations that offer digital convenience consistently see better outcomes and competitive advantages.

The pandemic has shined a light on some of  the weaknesses that were present in the healthcare system before the arrival of COVID-19. Across the nation, this has included an escalation of incidences of verbal and physical violence in healthcare…

Patient access is one of the thorniest problems in healthcare. When patients need to schedule an appointment or have another time-sensitive concern, ensuring such issues can be addressed in an efficient and standardized manner is a growing priority for healthcare…

As the U.S. enters year three of the pandemic, the healthcare workforce is still reeling from COVID-19’s impact.

ATLANTA, GA, May 2, 2022: iVitaFi, a leading non-recourse patient financing company, today announced the release of its new digital patient engagement and payment platform for hospitals and health systems, iVitaFiSM MyPlan.

What keeps the doors of your health system open? Patients. Making and keeping them happy is critical. Unfortunately, staff burnout in healthcare can negatively affect the patient experience and jeopardize patient retention.