Patient Experience

For many healthcare leaders, implementing new technology feels like a zero-sum game.

Healthcare CFOs have not had an easy year. The cost of care continues to climb while revenue falls. The numbers aren’t pretty: since 2020, staffing costs jumped 26.6% while hospital margins in 2022 have closed in the negative1 for the…

Healthgrades has recognized 399 hospitals as recipients of its 2022 Outstanding Patient Experience Award, the organization said June 21. This represents the top 15 percent of hospitals in the U.S. for patient experience. 

Gone are the days when people waited for their insurance or other sources to tell them where to get healthcare. People today look for healthcare the same way they look for a restaurant — with online reviews. 

In today's healthcare market, patients see themselves as consumers and expect a consumer-like experience.

Daniela Lamas, MD, a pulmonary and critical care physician at Brigham and Women's Hospital in Boston, has noticed a big difference in her hospital and in patient care since the pandemic began: "an erosion of the family presence that we…

When Marcelle Davis, PhD, joined Richmond, Va.-based VCU Health System in the fall of 2020, a large part of her goal revolved around initiatives to improve inclusivity.

The Connecticut Office of Health Strategy is questioning Covenant Health's potential acquisition of Putnam, Conn.-based Day Kimball Hospital, particularly over reproductive health, CT Insider reported June 9.

The annual face time patients spent with outpatient physicians rose from 40 to 60.4 minutes from 1979 to 2018, according to findings published June 6 in the Journal of General Internal Medicine. 

Seventy-three percent of insured Americans said getting mental healthcare was easy, according to a survey released June 7 by health insurer lobby and trade group America's Health Insurance Plans.