Patient Experience

Winston-Salem, N.C.-based Novant Health selected Kim Henderson, senior vice president and chief of staff to the CEO, to also serve as the system's enterprise patient experience officer, it said in an email to Becker's Aug. 2.

Tampa (Fla.) General Hospital is using AI to streamline patient navigation to accelerate the way it admits, moves and discharges patients.

In today's highly competitive environment, hospitals must go above and beyond to provide an exceptional patient experience — but patient experience cannot be viewed in isolation.

It is a tough balancing act to improve healthcare affordability in a way that enhances both patients' financial experiences and providers' collections on outstanding patient bills.

Improving the patient experience doesn't have to come at the cost of clinician well-being. There's a way to prioritize both, two physicians wrote in a July 18 article in Harvard Business Review.

In the middle of a patient experience crisis, the logical assumption for a health system that gives patients the opportunity to request a refund is that those expenses will skyrocket. Geisinger has seen the opposite, with patient refunds on the…

Patients and their caregivers with limited knowledge of English are less likely to speak up to healthcare providers and ask questions, according to a June 13 study published in JAMA Network Open.

Mercy Health-Lourdes Hospital is providing gas cards to patients with cancer to help them avoid disruptions to their treatment plans.

The last few weeks have brought stunning developments and potentially ominous signs for our country. Recent Supreme Court rulings have stripped away protections related to women’s reproductive rights and gun violence. Threats to rights for the LGBTQ+ community and other…

Talking to patients about the social determinants of their health is just as, if not more, important as prescribing medication to treat an ailment, according to physicians practicing at organizations that utilize screenings to learn about factors like housing and…