Patient Experience

The quality of the patient care experience extends far beyond the exam room as it encompasses every interaction before and after the patient's exam-room experience.

The number of consumers engaging in revenge-seeking behavior against companies has more than tripled over the past three years, reflecting dual trends of declining customer experiences and the digitization of complaining.

A Los Angeles area hospital operated by Ontario, Calif.-based Prime Healthcare is under investigation after the death of a woman in its care amid allegations of neglect, according to a March 3 report in The Guardian.

Healthcare experiences defined by long wait times, rushed visits with overworked clinicians and high bills are disillusioning U.S. patients, TIME reported Feb. 27. 

A majority of Americans are still uneasy about artificial intelligence being used in their own medical care, a Feb. 22 report from Pew Research Center found. 

Nearly half of provider group executives cite quality of scheduling as the most important factor for patient experience in a recent survey; optimizing patient communication will pay big dividends in 2023.

Hamilton, Ontario-based McMaster University and Nashville, Tenn.-based Vanderbilt University researchers found changing the tune of hospital medical devices can improve patient and clinician experience.

Consumers today expect basic mobile patient engagement tools from the healthcare system.

Press Ganey named five recipients of its 2023 human experience achievement awards Feb. 8. 

Overcrowding in hospital emergency departments leads to low patient satisfaction which, in turn, becomes a financial punch in the gut for clinicians, as compensation incentive plans are tied directly to satisfaction scores.