Patient Experience

Highly satisfied patients translate into long-term success and higher volume for the ambulatory surgery center, says Rajiv Chopra, of the C/N Group in Merrillville, Ind. "If the patient has a bad experience at your ASC they are going to give…

Disclosure of anesthesia information to parents of pediatric patients is often incomplete, and parents' recall of information is poor, according to a study published in Anesthesia & Analgesia.

Robert E. Rich Jr., the succeeding chairman of Cleveland Clinic’s board of directors, says he wants to bring the Clinic’s quality and patient safety standards and procedures to the forefront of the agenda, according to a Plain Dealer report. Mr.…

With obstetricians facing more malpractice suits than other physicians, many hospitals are restricting recording devices in delivery rooms to the dismay of patient-rights advocates, according to a New York Times report.    Since there are no national standards regarding cameras…

Results of a new American Medical Association survey indicate many patients are confused and lack an understanding of the role of a physician anesthesiologist, according to a news release from the American Society of Anesthesiologists.

As hospitals around the country increasingly adopt a patient-centered care model, these institutions are finding new ways to incorporate care into the built environment. One of the fastest growing trends is the installation of green roofs, or roof gardens, to…

In exchange for a membership fee, patients can receive round-the-clock physician access, same-day appointments, personalized health plans and longer office visits. But in a down economy, physicians considering concierge medicine must wonder if their patients are willing to pay a…

Foundation Surgical Hospital in Houston received the HealthGrades' Outstanding Patient Experience Award this month after ranking in the top five percent of hospitals in the country for patient satisfaction, based on patient surveys, for the second year in a row.…

Customer satisfaction with hospitals fell 5 percent in the first quarter of the year, dragged down by a 12 percent decline in satisfaction with EDs, according to a release by the American Consumer Satisfaction Index.

Patients with chronic diseases who share their physicians' views about their care plan are more likely to comply with treatment regimens, according to a study in the May Journal of General Internal Medicine cited in a report in American Medical…