Patient Experience

Physician services provider EmCare recently found that visits to emergency departments have increased 40% since 1990.  

Many hospitals are borrowing design strategies from malls and airports to ease patients' navigation and improve their experience, according to a Wall Street Journal report.

Last month, with little fanfare, nonprofit news organization ProPublica launched its ER Wait Watcher, which displays average wait times and patient satisfaction scores for the closest emergency rooms, based on a user’s zip code. I only heard about the website…

More than 25.4 million traditional Medicare beneficiaries received at least one free preventive service during the first 11 months of 2013, according to CMS.

A new report by PwC's Healthcare Research Institute found that 65 percent of consumers do not believe expensive medical treatment means better quality.  The Institute polled 1,000 consumers on this, and other healthcare-related topics, as part of its annual "Top…

As the pressure to cut costs increases and patients shoulder more of the burden of paying for care, healthcare price transparency has become an unavoidable issue for hospitals, health systems and other providers.

Press Ganey has announced San Diego, Calif.-based Scripps Health president and CEO Chris Van Gorder is the 2013 winner of the company's Innovation Award.

Elmhurst (Ill.) Memorial Healthcare has opened its Center for Cancer Care, replacing its Berteau Campus.

St. Clair Hospital in Pittsburgh is showcasing local pride by dressing newborns like Pirates players in honor of the local Major League Baseball team's postseason run, according to a Fox Sports report.

Cape Coral (Fla.) Hospital is using bedscaping — a combination of pictures and sounds at the bedside — to improve patient experience, according to a Fort Myers Beach Observer report.