Patient Experience

Janesville, Wis.-based Mercy Hospital and Trauma Center has implemented an interactive video-based patient education initiative into the discharge process of its endoscopy unit.

The CMS Innovation Center plans to test two new models designed to improve patient engagement in their care decisions, the agency announced Thursday in a blog post.

In a survey of more than 1,000 seniors conducted by Harris Poll, 34 percent of respondents said they rely on family members to coordinate care across providers and 35 percent reported having no assistance navigating their care.

The American Hospital Association (AHA) today announced it has exclusively endorsed the Telehealth Technology Platform and Licensable Software Solution from Teladoc, Inc. Following a proprietary due diligence process, Health Forum, the strategic business enterprise of the American Hospital Association (AHA),…

Telehealth Services, a provider of integrated technology and communications solutions, recognized four hospitals for achievements in patient engagement.

Patients of The University of Texas MD Anderson Cancer Center in Houston depend on the hospital's valet parking service to help them get to and from their appointments, especially when they may feel weakened by treatment. However, high demand for…

Well-meaning yet inappropriate words can often be unhelpful and even harmful when delivered to patients fighting cancer.

Anthem Blue Cross and Blue Shield Medicare Supplement Plan policyholders in Colorado will be able to participate in SilverSneakers — an exercise program for older Americans — at no additional cost.

Adrienne Boissy, MD. Chief Experience Officer of Cleveland Clinic. Dr. Boissy became CXO of Cleveland Clinic in January 2015. In addition to her executive role, she is a practicing staff physician at the Cleveland Clinic Mellen Center for Multiple Sclerosis,…

MADISON, N.J., Nov. 21, 2016 /PRNewswire/ -- Quest Diagnostics (NYSE: DGX), the world's leading provider of diagnostic information services, has launched QuestDirect, a new Patient-Initiated Testing service which will empower consumers who live in Colorado and Missouri to manage their…