Patient Experience

As many hospitals place a renewed focus on patient engagement, they would do well to avoid these six common pitfalls, according to Steve Ambrose, who consults on disruption and strategy in healthcare consumer engagement.

Researchers at Indianapolis-based Indiana University Health Neuroscience Center are studying whether brain cancer patients with the most aggressive kind of brain tumor can see their quality of life bolstered by spending time with therapy dogs.

Patient experience star ratings, why hospitals should look past HCAHPS scores to truly improve patient experience and the effect hourly rounding can have on patient experience scores piqued the interest of readers this year.

The use of a virtual health coach positively engaged patients during exam room downtime, which resulted in an increase in patients communicating with their physician about a health topic that went undiscussed during previous appointments, according to a recent study…

Patients shouldering higher healthcare charges and out-of-pocket expenses are paying more attention than ever to the cost of their care.

University Hospitals Cleveland Medical Center. UH Cleveland Medical Center provides obstetrics and gynecology services at UH MacDonald Woman’s Hospital, also in Cleveland. The women’s hospital, which received a Baby-Friendly designation from Baby-Friendly USA, is the only hospital in Ohio dedicated…

University Hospital (San Antonio). University Hospital is one of four hospitals in Texas designated as a Certified Quality Breast Center of Excellence by the National Quality Measures for Breast Centers Program. The hospital offers both routine and advanced gynecological care,…

Responding to patient needs requires versatility

Munroe Regional Medical Center (Ocala, Fla.). Munroe Regional Medical Center offers a broad range of women’s health services, including childbirth education, lactation classes and a newborn nursery. The hospital’s Women’s Center contains all private rooms and bathrooms for new mothers…

Morristown (N.J.) Medical Center. Morristown Medical Center’s 56-bed maternity center offers expectant mothers exceptional care before, during and after delivery. Patients and their families have access to a family lounge opposite the nursery and complementary massage and meditation rooms. Baby-Friendly…