A customer's experience with their provider's call center is one of the most undervalued steps in the patient journey. While many organizations may overlook this vital aspect of patient interaction, there are concrete steps they can take to improve the…
Eighty percent of factors that impact health are nonclinical. Most of what determines a individual's health is decided outside of the delivery system, yet a provider's ability to manage these outside activities can translate into significantly more control over patients'…
“For the times they are a-changin’.” Though Bob Dylan wrote this famous song lyric back in 1964, it couldn’t be more applicable today—especially in the healthcare industry.
Interactions with healthcare providers are incredibly personal experiences and as a result, patients expect especially high levels of care from healthcare organizations.
Although physicians may justify lying to patients because it is motivated by beliefs of what is best for their patients, physicians may often lie for their own sake — furthering the debate on what medical lies are ethically acceptable, two…
As online reviews become an increasingly popular way for patients to choose care providers, 82 percent of patients use online reviews to evaluate physicians and nearly half of patients (48 percent) would go out of their insurance network for a…
Rhode Island Hospital and Hasbro Children's Hospital, both in Providence, treated two teenagers after a shooting April 15 in Pawtucket, R.I., according to a Providence Journal report.
